What specific communication technique is highlighted as a method for ensuring patients truly understand complex instructions provided by the specialist?
Answer
Teach-back technique.
Outstanding communication skills are vital for Patient Engagement Specialists because healthcare language is inherently dense and complex. To ensure genuine comprehension, rather than just passive hearing, specialists must translate intricate instructions into easily digestible, bite-sized information. The text specifically identifies the teach-back technique as a required method for this translation. This process involves asking the patient to restate the instructions or information back to the specialist in their own words, which immediately verifies understanding and allows the specialist to correct any misconceptions in real time, reinforcing the empathetic and compassionate delivery required in the role.
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