What quantitative improvement in patient behavior was reported after a large clinic implemented a digital check-in system supported by engagement specialists?
Answer
A 30% reduction in missed appointments.
The effectiveness of patient engagement efforts is often translated into measurable, quantitative benefits for the healthcare organization, directly supporting value-based care models. The provided data illustrates this tangible return on investment clearly. One major clinic experienced a marked improvement in operational efficiency after integrating a digital check-in system, specifically noting a 30% decrease in the frequency of patients failing to show up for their scheduled appointments. This reduction highlights how resolving friction points in the patient experience, often facilitated by specialists guiding patients through new technology, translates directly into better operational metrics.
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