Under which telecare response protocol does the operator contact family or neighbors for non-emergency assistance?

Answer

Key Holder Contact.

The Key Holder Contact protocol is utilized when an alert is confirmed by the monitoring operator to be genuine but does not necessitate the immediate involvement of official emergency services like police or ambulance personnel. This situation arises when the user needs assistance that is less severe, such as needing someone to let them in after being locked out, or requiring help getting up following a minor slip that caused no injury. In these cases, the protocol dictates that the operator contacts pre-selected individuals—designated as key holders, which typically include family members, neighbors, or personal carers—to attend to the individual and assess the situation locally, thereby avoiding the unnecessary dispatch of emergency responders.

Under which telecare response protocol does the operator contact family or neighbors for non-emergency assistance?

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