What administrative difference exists between how SHINE operates in Massachusetts versus Florida?

Massachusetts coordinates services statewide, while Florida has its state office managing its specific program

Although the mission of SHINE is generally consistent across regions, the administrative structure and the precise administrative home for the program are subject to state-level determination. In Massachusetts, the program coordinates services on a statewide scale. In contrast, Florida operates with its state office managing the administration of its particular SHINE program. This highlights that while accessing foundational Medicare rules is uniform (as they are federal), the organizational points of contact and the administrative hierarchy for accessing local counseling assistance can vary significantly depending on the state's chosen administrative model.